Our policy lasts 3 days. If 3 days have gone by since you received your Outfit unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note : The Dress is exactly the same as the picture and only color will slightly differ (10-15 %) due to photo shoot techniques used and different lighting as well as enhancement used during the photo-shoot thus we will not be able to refund nor exchange as the dress is not faulty or damaged in any anyway , It is Original and branded in its form !
* Outfits will only be exchanged if the dress is faulty or damaged or if it is completely different from the picture - which is the design of the dress and the colour (which hardly happens as we inspect each and every outfit before delivery to your doorstep)
Items Bought from - Stock Immediately Available on Hand
No REFUND OR EXCHANGE ONCE YOU HAVE BOUGHT REGARDLESS OF ANY SITUATION !
ONCE YOU HAVE TAKEN IT WITH YOU , IT IS YOURS !
*DEPOSIT FOR OUTFITS BOUGHT ON HAND*
If you have secured your outfits' that is available immediately on hand - with a 50% deposit , NO exchanging it with another dress on hand or a exchange fee will be deducted off your deposit amount.
*This is part of our Company Rules and needs to be Adhered*
Additional non-returnable items:
• To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Dress with obvious signs that it has been used or has been sewed or treated unfairly , a refund/ Exchange will not be processed but rather sent back to you,
Any item not in its original condition, is damaged or missing parts for reasons not due to our error , no refund will be given nor an exchange will take place.
Refunds (if applicable)
Once your item return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed deducting off shipping fee, and within 15 business working days , your money will be refunded into your account once your item has been approved and your banking details will be asked once your item has been approved, in order to refund
Please note , we do not do refunds only exchanges , only on certain situations , we will process a refund.
Please note you have 3 working days to return your outfit once you have contacted us, fail to return your outfit to the given address on time , then we unfortunately will not be able to exchange as designs gets old and this is part of company's policy.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded nor exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and further instructions will be given.
Exchanges is only eligible within 3 days of purchase. After 3 days has gone by we unfortunately will not be able to exchange any dress with any other dress.
To return your product, please Email Us so we can provide address for item to be returned.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your order has arrived In Store / On Hand
Please note !
Your order will only stay with us for 1 month after your 50% deposit has been paid , should you not pay your balance within 1 month , your order will be sent back to our supplier and so your 50 % deposit will not be returned back to you or your dress will be sold to cover the loss occurred.
Whether you order online on our website or through WhatsApp, an order is an order.
Without a min payment of 50% deposit, your order will not be placed. The 50% deposit confirms your order !
Due to any Reasons/ Circumstances - ( Strong Valid Reason ), if you do not take your dress within a month and would like a refund after your 50% deposit is paid and your dress has ARRIVED in SA , *A SHIPPING FEE WILL BE DEDUCTED OFF YOUR DEPOSIT , AND THE REMAINING BALANCE WILL BE REFUNDED TO YOU*
Please note :
A minimum of 30% deposit is required to secure your an Outfit for your event.
Depending on how many months you want to go - upto 6 months ( NO INTEREST)
No exchanging of dress once 1 months have gone passed - exchanging of dress within 1 months will result in an extra fee for exchanging .
Exchange after 1 months will not be possible due to new designs always coming out.
Payment plans :
Payment needs to be up to date or notify us if any delay.
If you have failed to pay after 3 months, we will notify you immediately , should you wish to terminate your lay-by we will deduct a handling fee for holding your outfit for you and the remaining balance will be refunded to you within 7 working days and the lay-by policy will be cancelled.
Resulting in both parties having no agreement at all
Please note that this is very important and this is strictly a company's policy - Indian Dress House that needs to be adhered to due to one of the main following reasons :
We cannot hold outfits for too long as we have a lot of demand in outfits so holding an outfit for too long can result in design being old and that a person is not able to purchase their desired design as it has been taken by someone on lay-by. Which then results in one not having their desired outfit and the Lay-by Party has not purchased the outfit :(
We hope you understand :)
We thank each and every client of ours ❤️ for supporting us and that we take pride in what we do , GIVING OUR CLIENTS THE BEST QUALITY AT STUNNING PRICES
For any more Queries / Questions , please feel free to contact us.