- How to Order ?
- How Long Do Orders take to arrive in SA ?
- What happens if the Outfit I want / need is not available ? How does things work ?
- I Have received my Order , but I am not happy with it - what Happens next ?
This has happened on very few Occasions with us when our clients are not happy with what they buy online.
After receiving your Outfit , within 3 days of receiving , please email us at firstname.lastname@example.org to see what we can do for you if you are not happy with your purchase.
If 3 days have gone passed after receiving , we unfortunately cannot offer an exchange.
Please note no refunds will be given only exchange
1. We can only exchange your Outfit for you with something else either on hand or on order.
2. Should you wish to exchange another Outfit on Order , there will be an exchange fee depending on the Outfit.
3. Please note there are certain situations whereby Exchanges are possible , no Exchanges with new stock arrival as we have a high demand of Outfits on hand.
4. We cannot exchange Semi - Stitched Outfits because of Size Issues as Semi Stitched Outfits eliminates the size issue.
- Ready made Outfits
No Exchanges or refunds on the size that you have selected incorrectly, kindly refer to the size chart for reference and we always advise to take a bigger size so there is leeway for alterations.
When Placing your Order with us.
On order Outfits - you will receive an email confirmation stating your order is confirmed.
Next - we prepare your Order for Dispatch ( Meaning your order will leave from Overseas to South Africa )
You will receive an email stating your order is "Dispatched"
Next after your order has arrived in SA , you will receive another update your order has "Arrived"
Once it has arrived , we courier it to you and a tracking number is provided on your order that you can use to track on the Courier Guy Website.
In case of any delays , we will update you on what reason is holding the delay.
Please check your spam box / promotion box for our updates on orders and our Promo
Placing your order online on Outfits available Immediately.
These Outfits are available Immediately in SA and is couriered on a working day - you should receive your order within 2 -3 working days once it has been couriered.
You will receive a tracking number that can be used to track on the Courier Guy website.